What do you do when both a car dealer and manufacturer dismiss a customer complaint?
Spamela asked:
Car dealer says the excessive vibration and bumpy ride of my 2005 Acura TL is “characteristic” of the car and there’s nothing they can do to fix it. Acura corporate says the same thing. The 2007 model of the car had a fix to the problem (which they’re not admitting was a problem in the first place), but they will only switch cars if I pay them $8,000. Does a lemon law apply to something that the dealer says is not a problem? Not sure what to do next… This has been going on for 18 months and I’m frustrated.
http://www.websbestshoes.com/blog/
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on Sunday, March 8th, 2009 at 11:28 pm and is filed under Maintenance & Repairs.
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Car dealer says the excessive vibration and bumpy ride of my 2005 Acura TL is “characteristic” of the car and there’s nothing they can do to fix it. Acura corporate says the same thing. The 2007 model of the car had a fix to the problem (which they’re not admitting was a problem in the first place), but they will only switch cars if I pay them $8,000. Does a lemon law apply to something that the dealer says is not a problem? Not sure what to do next… This has been going on for 18 months and I’m frustrated.
http://www.websbestshoes.com/blog/
March 9th, 2009 at 9:14 pm
If you still have your owners manual, (check the glove box), ther should be a section on steps to follow to resolve such promblems and your rights as the purchaser/owner
March 11th, 2009 at 11:55 am
I would contact the Better Business Bureau. If that doesn’t work, you might be stuck because the company won’t issue a recall or anything unless it’s a safety concern.
Good luck.
March 13th, 2009 at 7:10 pm
You take them to court, dear. Good enough, yes?
March 16th, 2009 at 4:37 pm
File a complaint with your state’s attorney general’s office.
March 18th, 2009 at 8:35 am
OK first question did a Accra dealer every replace any parts FOR THIS CONCERN. If they did then someone inadvertently admitted that there was an issue with the car. Each state has its own lemon laws rules from what i am together. There are also a maximum number of days a car can be in a shop for repairs. Many dealers will open a repair order on your car and order a part while leaving the repair order open, check the open date and close date on all the warranty work you have had to do to the car you may just stumble on a forced buyback situation. Also buybacks can go to arbitrator. To get the ball rolling all you need to do is go to the dealer and ask the service manger for lemon law paper work to fill out.
You can also look in to contacting nhsta concerning issues with the car.
March 21st, 2009 at 12:20 am
CROOKED DEALERS!!
I car that new shouldn’t have that problem. They are just screwing you over. No car that new should be doing that. How stupid are they to expect people to think that that is normal?
Contact the better business bereau and file a complaint. That might help.